Sorry, we're having trouble showing the status of your credit freeze right now

This is a TransUnion error that shows when attempting to see your credit freeze status in your TransUnion account. It will likely take action to resolve by contacting TransUnion directly.

Most Common Fix

If you are seeing this error, a TransUnion system issue is preventing your TransUnion online service center account from seeing your security freeze status data tied to your identity. There are a few ways you can resolve this.

To only Toggle Credit freeze

If you do NOT care about fixing the error to use your TransUnion online service center account and simply want to toggle your credit freeze, then call TransUnion support at 1-866-744-8221. The automated phone system will walk you through entering your social security number and other identity data and can freeze and unfreeze your credit without talking with a live agent. Of course, a live agent can also ask questions to verify your identity and remove or add a credit freeze to your TransUnion credit report, as well.

Fixing TransUnion Online Service Center Account Access

If you DO care about fixing the error to access your online account. The easiest option is to wait a few days and hope that TransUnion fixes the problem. You can try creating a second account if you don’t want to do that.

With a different email address, register for a brand new TransUnion account and choose a new password. You will need to enter your social security number and other personal info and answer identity verification questions. After registering, log in to your new account, and you should be able to toggle your credit freeze and unfreeze status successfully.

Why does this work? TransUnion accounts and the TransUnion main database (the source of truth for all TransUnion credit records) are two different systems. If your data, such as your primary address, recorded in your online TransUnion account conflicts with the main database, you may be blocked from logging in. This can also occur when a relative with your same name moves into or out of your zip code or home address, creating an identity conflict. The proper fix would be for TransUnion to update the data. Creating a new, second account for TransUnion with updated data can fix the alignment issue with the main database, letting you log in.

Other Options

File a CFPB (Consumer Finance Protection Bureau) complaint. There are reports online of the credit bureaus quickly acting to solve credit freeze account issues after a CFPB complaint is filed. The CFPB is a United States government bureau that regulates the US finance industry, including the credit bureaus.
Send physical mail to verify your identity and request a credit freeze or thaw.
Do nothing and wait for the error to go away.

TransUnion Customer Service Phone Number

If you can’t resolve your TransUnion sorry, we’re having trouble showing the status of your credit freeze right now problem yourself, you may need to call TransUnion for help. You can reach TransUnion’s customer care team at 1-866-744-8221 and can find the operating hours on the TransUnion website.

Whatever you do, know that you do not need to pay TransUnion any money to fix the problem. If you contact support, there’s a chance an agent may try to cross-sell you into a different TransUnion credit product.

Links to additional documentation to fix TransUnion not working: